Sales service

1、 Pre sales service

Our company will communicate in detail with the customer regarding the site, water, electricity, and testing operation habits, and provide equipment layout drawings to design equipment based on the customer's actual situation.

2、 In sales service

Our company regularly communicates with customers during the design and manufacturing process of equipment, and the engineering drawings, appearance, fixtures, etc. of the equipment need to be confirmed and approved by customers before manufacturing; After the whole machine passes the factory inspection, the inspection and test data will be sent to the customer for approval before shipment.

3、 After sales service

1. The warranty period is 12 months and lifetime maintenance is guaranteed.

2. Our company guarantees that the product has no defects in terms of craftsmanship and raw materials, and will repair or replace (after testing) non-conforming parts within the warranty period. Perform daily maintenance and upkeep on products purchased by customers from Shenzhen Yiweishi Fluid Control Co., Ltd. (excluding self purchased configurations, components, etc.).

3. Our company provides the necessary random tools for daily maintenance and replacement of vulnerable parts, and at least two or more random accessories for maintenance (excluding lubricants), while meeting user requirements.

4. There is a dedicated after-sales service department that provides 7x24 telephone technical consultation, answers any technical problems encountered during product use, provides clear solutions or optimization plans, and handles after-sales service work for the product, providing parts inventory and other services.

5. We will respond within 4 hours after receiving the fault notification and send personnel to the user's site within 24 hours depending on the fault situation to troubleshoot and restore normal operation; The troubleshooting time during the warranty period shall not exceed one week, and the supply time of accessories outside the warranty period shall not exceed two weeks; Maintain contact with users during the procurement, supply, and use of products, and provide long-term guidance on parts and maintenance.

6. During the warranty period, the following situations (including but not limited to) will be subject to paid maintenance services, and it is the obligation to actively assist the user in resolving faults and restoring production:

a) Malfunctions or damages caused by abnormal operations, human or natural disasters, poor storage and maintenance;

b) Malfunctions or damages caused by the modification, disassembly, dismantling, or assembly of the product;

c) Normal replacement of vulnerable parts (including but not limited to: high and low pressure seals, valve needles and seats, filters and filter cartridges, random accessories, lost program software, etc.).

7. We will provide on-site installation, debugging, training, and guidance for users to proficiently operate the product.

8. Our company will conduct regular or irregular follow-up, investigation, and inspection of the products provided by region every year, provide upgrade and renovation services, and provide customer satisfaction proof materials for follow-up visits.

9. Our company is responsible for lifelong maintenance of the equipment being tendered. For fault response speed and remote technical support outside the warranty period, we will still follow the guidelines during the warranty period. In addition, our company arranges technical personnel to conduct regular inspections and provide upgrade and renovation services every year.